1. Who We Are

What’s on Kruger is a travel and discovery platform covering Kruger National Park, the Lowveld, the Panorama Route and surrounding destinations.

Our website is: whatsonkruger.co.za.

For privacy-related enquiries, you can contact us at hello@whatsonkruger.co.za .

2. Information We May Collect

The information we collect depends on how you use the website and whether you contact us directly.

Information You Give Us

If you contact WOK by email, telephone, WhatsApp or another enquiry method, you may provide information such as:

• Your name.
• Email address.
• Telephone or WhatsApp number.
• Travel dates.
• Accommodation preferences.
• Interests and planned activities.
• Budget or travel preferences.
• Information about your business or organisation.
• Any other information you choose to include in your enquiry.

Trip Planning Information

If you enquire about WOK Concierge, WOK Curated Experiences, WOK Curated Stays or another planning service, we may ask for information needed to understand and respond to your travel requirements.

Technical Information

When you visit the website, certain technical information may be collected automatically by our website, hosting provider, security services or other technology used to operate the site.

This may include information such as your IP address, browser type, device type, operating system, pages visited, approximate location derived from technical data, and the date and time of your visit.

3. How We Use Personal Information

We may use personal information where reasonably necessary to operate WOK and respond to visitors and customers.

This may include:

• Responding to enquiries.
• Helping you with travel planning, WOK Concierge or other WOK services.
• Responding to WOK Curated Experiences or Curated Stays enquiries.
• Communicating with accommodation providers, activity operators or other relevant travel partners where necessary to assist with your request.
• Responding to business, advertising, event or partnership enquiries.
• Operating, maintaining and improving the website.
• Monitoring website security and preventing misuse or fraud.
• Keeping reasonable business and communication records.
• Complying with applicable legal or regulatory obligations.

4. Lawful And Responsible Processing

We aim to process personal information in accordance with applicable South African data-protection requirements, including the Protection of Personal Information Act where it applies to our activities.

Depending on the circumstances, information may be processed because:

• You have asked us to provide information or assistance.
• Processing is necessary in connection with a service you have requested.
• You have provided consent where consent is appropriate.
• We have a legitimate business reason to operate and secure the website.
• We need to comply with a legal obligation.

We aim to collect only the information reasonably necessary for the relevant purpose.

5. When We May Share Information

WOK does not sell personal information.

We may share limited information where reasonably necessary to operate the website, provide a requested service or respond to your enquiry.

This may include sharing information with:

• Website hosting, email, security and technology service providers.
• Trusted accommodation providers, activity operators or tourism partners where this is relevant to an enquiry or service you have requested.
• Professional advisers where reasonably necessary.
• Authorities or other parties where disclosure is required by applicable law.

Where a WOK Curated Experience is fulfilled by a trusted third-party operator, information needed to arrange or respond to that experience may need to be shared with that operator.

6. Third-Party Websites And Services

WOK may contain links to accommodation providers, restaurants, activity operators, tourism organisations, booking services, social platforms or other third-party websites.

When you leave the WOK website or interact directly with a third-party service, that organisation may collect and process your information under its own privacy policy.

WOK is not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing their privacy information before providing personal information.

7. WhatsApp, Telephone And Email

Our website provides ways to contact WOK by telephone, email and WhatsApp.

If you choose to contact us using WhatsApp, your communication will also be subject to WhatsApp’s own terms and privacy practices.

If you use an email link, your email provider may also process information relating to that communication.

Please avoid sending unnecessary sensitive personal information through ordinary email, WhatsApp or other messaging services.

8. Cookies And Similar Technologies

Our website may use cookies or similar technologies that help WordPress, our hosting platform and other website services function correctly.

Cookies may be used for purposes such as:

• Remembering website or user preferences.
• Maintaining website functionality.
• Improving performance.
• Protecting the website from misuse.
• Understanding general website usage if analytics tools are enabled.

If optional analytics, advertising or other tracking technologies are introduced, this policy should be updated and appropriate cookie or consent controls should be used where required.

You can also control many cookies through your browser settings. Disabling certain cookies may affect how some website features work.

9. Website Analytics

WOK may use website statistics or analytics tools to understand how visitors use the site and to help improve pages, navigation and performance.

If analytics services are enabled, they may receive technical information such as device, browser, page-view and approximate location data.

The particular tools used by WOK may change as the website develops. Where required, relevant consent controls and privacy information should be provided.

10. How Long We Keep Information

We aim to keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legitimate business, administrative and legal requirements.

For example, correspondence relating to an enquiry may be kept for a reasonable period so that we can respond to follow-up questions and maintain appropriate business records.

Information that is no longer reasonably required may be deleted, anonymised or securely disposed of where appropriate.

11. Information Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system, messaging service or internet transmission can be guaranteed to be completely secure.

For this reason, please avoid sending information that is not necessary for your enquiry.

12. Information Processed Outside South Africa

Some technology or communications providers used to operate WOK may process or store information outside South Africa.

Where this occurs, we aim to use reputable service providers and take reasonable steps consistent with applicable data-protection requirements.

13. Your Privacy Rights

Subject to applicable law, you may have rights relating to personal information held about you.

These may include the right to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete information where there is no lawful or reasonable reason for us to continue keeping it.
• Object to certain processing where applicable.
• Withdraw consent where processing depends on consent.

We may need to verify your identity before responding to a privacy request.

14. Marketing Communications

If WOK introduces newsletters, promotional emails or similar direct marketing, we aim to send these only where legally permitted and to provide a practical way to unsubscribe.

A normal response to an enquiry or communication about a service you requested is not necessarily a marketing communication.

15. Children’s Privacy

WOK is a general travel and tourism website and is not designed to collect personal information directly from young children.

Parents or guardians planning family travel should provide only the information reasonably necessary for an enquiry or booking-related request.

16. Changes To This Privacy Policy

We may update this Privacy Policy as the website, our services, our technology or legal requirements change.

The latest version will be published on this page with an updated revision date.